Free Shipping to Canada On Orders Over $99 with code FSCANADA
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FAQ


Is your website secure?

Security                                                                                                                              Hacker Safe

We use state-of-the-art encryption technology to protect your credit card/personal information. You can place your order(s) using Secure Socket Layer (SSL) encryption.

Digital certificates encrypt data using SSL technology, which is the industry-standard method for protecting Web communications. The SSL security protocol provides data encryption, server authentication, message integrity and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate turns on their SSL capabilities.

SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key;" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. The NFL Online Store uses 128-bit encryption. Most browsers support 128-bit SSL sessions, which is trillions of times stronger than 40-bit sessions.

To shop with us, you need to enable cookies on your browser. Learn more about enabling cookies.

Safe Shopping Assurance

To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have put in place what we believe to be appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

Please review the following Return Exclusions prior to returning your merchandise:

Returns must be in original condition, unworn/unused with attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received.

All items returned will be inspected upon arrival and will be declined for one of the following reasons:

  • Return is outside of the return policy
  • Item appears worn, washed or used
  • Item is non-returnable (customized, final sale, etc.)
  • Sanitary lining has been removed from an undergarment
  • Item was damaged after delivery
  • Item is altered
  • Item is returned with holes
  • Item is stained (dirt, makeup, food, etc.)
  • Item is returned without attached tags, manufacturer's tags and/or any accompanying materials that were originally included when the item was received

For more information regarding our return process, please review our Return Instructions.

 

Our shipping costs and timeframes are listed below:

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Please note: Manufacturer Direct items cannot be expedited. Special Event Items can be expedited, however, your order will be held until these items become available. Selecting an expedited shipping method will only expedite your package's transit time once your order ships from our facility, not the time it takes for the items to become available.

Orders shipping with these methods are delivered via FedEx, LaserShip, International Bridge and OnTrac. The majority of our orders ship from our shipping facilities located in Jacksonville, Florida and Frazeysburg, Ohio. However, some items may ship directly from our manufacturer.

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All prices on our site are in U.S. dollars (USD). Orders shipping with these methods ship via Landmark Global. As a convenience, we offer a separate international NFL shop.  Please visit www.europe.nflshop.com.

Each item that is purchased requires a specific warehouse processing time before your order can ship from our facility. The processing time is different for each item and can be located on the item's description page. Transit time begins once the order has completed this processing time and has shipped from our facility. Delivery expectation also varies based on the shipping method you choose at checkout.

Depending on the item(s) you purchase and the address these items are being shipped to, different shipping methods will be available at the final step of checkout. Each shipping method has its own restrictions and charges that will be applied to your order. All shipping methods for the United States are trackable to the destination address.

Canadian Clearance Authority Statement:

Fanatics is an approved CREDITS participant with the Canada Border Services Agency (CBSA).  By ordering goods from Fanatics, I hereby authorize Landmark Trade Services Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my merchandise, account for duties and taxes, return merchandise to Fanatics, and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the customs broker, and that I will obtain the refund directly from Fanatics. Further, I also authorize Landmark Trade Services Ltd. to forward any refund issued by the CBSA in my name, so that Fanatics can be reimbursed.